Launch & Ongoing Support

This is built for operators who want one partner responsible for performance long after the doors open.

Personalized Onboarding

Launch Support & Team Training

We remain actively involved through launch execution to ensure operations are stable and controlled from day one.

  • Design your floor plan
  • Team onboarding and opening day checklists 
  • Final system configuration and testing 
  • Staff-walk through and operational handoff 
  • Support during opening and beyond

Operational Frameworks & SOPs

Consistent member experiences drive retention and enable scale. We provide guidance and frameworks to support.

  • Daily opening and closing procedures 
  • Member flow and reset time 
  • Sales scripts and in-studio displays 
  • Escalation paths for service issues 

Dedicated Account Manager

You're not routed through generic support channels. Every commercial partner has a dedicated account rep and is supported by:

  • Dedicated account manager 
  • Fast and clear escalation paths 
  • Long-term support as your business evolves  

Backed By Our 99% Uptime Guarantee

Every partner is supported by our commercial service and warranty platform, designed for high-volume operators. 

  • Preventative maintenance protocols 
  • Consumables and filter management 
  • Remote Diagnostics and Troubleshooting
  • Priority service response 

Launch & Support is designed for commercial operators and is included with qualifying service plans.

Trusted by

Plan Your Recovery Studio

Book a virtual demo with one of our LIT Experts for a full equipment walkthrough, studio planning support, and answers to all of your questions.