LIT Method Sauna Limited Warranty
LIT Method warrants that each new LIT sauna purchased directly from LIT Method or an authorized retailer will be free from defects in materials and workmanship under normal residential use during the applicable warranty period. This warranty applies to LIT Method's indoor, outdoor, infrared, traditional, dual heat, hybrid, and custom residential sauna products unless otherwise stated at the time of purchase.
Warranty Coverage
The following warranty periods apply for residential use unless otherwise stated at the time of purchase. This Limited Warranty applies only to the original retail purchaser and is non-transferable. Proof of purchase is required for all warranty claims.
| Component | Coverage |
|---|---|
| Structural Cabinet & Frame | 5 Years |
| Interior & Exterior Wood Components | 5 Years |
| Factory-Installed Electrical Components | 5 Years |
| Digital Controls & Control Panels | 5 Years |
| Factory-Installed Lighting | 5 Years |
| Benches & Backrests | 5 Years |
| Factory-Installed Doors & Hardware | 5 Years |
| Sauna Heaters & Heating Elements | 2 Years |
| Factory-Installed Plumbing Components (if applicable) | 2 Years |
Warranty Tiers
Warranty coverage varies by use type. All tiers follow the component coverage periods outlined in the table above unless otherwise stated at the time of purchase.
Standard out-of-the-box sauna products purchased for residential use. Covered for up to 5 years depending on component, as outlined in the warranty table above.
Custom sauna projects manufactured to customer-approved plans for residential use. Same component coverage periods apply as standard residential — up to 5 years depending on component. Natural wood variations and minor differences from renderings or samples are not defects and are not covered.
Sauna products installed in commercial or public environments — including gyms, wellness centers, hotels, spas, apartment amenities, recovery studios, healthcare facilities, and rental properties — are covered by a one (1) year limited warranty. Commercial warranty terms are as stated above and apply to all purchases made through litmethod.com.
Custom sauna projects manufactured to customer-approved plans for commercial use. Same one (1) year limited warranty applies as standard commercial. Natural wood variations and minor differences from renderings or samples are not defects and are not covered. Terms apply to all purchases made through litmethod.com.
Custom Sauna Projects
Each custom sauna is manufactured according to customer-approved plans and specifications. Please review the following terms that apply specifically to custom builds.
- Because wood is a natural material, variations in grain, texture, knots, mineral streaks, color, and natural movement are expected characteristics and are not manufacturing defects.
- Minor differences between renderings, CAD drawings, finish samples, photographs, and the completed product are considered normal and are not covered under this warranty.
- Once production begins, design changes may not be possible.
What Is Not Covered
The following are excluded from this Limited Warranty regardless of the nature of the defect or failure.
- Normal wear and tear or cosmetic damage that does not affect functionality.
- Scratches, dents, or finish imperfections occurring after delivery.
- Natural wood expansion, contraction, checking, cracking, warping, or discoloration.
- Variations in wood grain or appearance.
- Damage caused by improper installation, electrical wiring, or failure to follow installation instructions.
- Improper ventilation, excessive humidity, or moisture intrusion.
- Flooding, freezing, fire, lightning, power surges, natural disasters, or acts of God.
- Abuse, misuse, negligence, or accidents.
- Improper cleaning, maintenance, or use of unauthorized chemicals or cleaning products.
- Unauthorized modifications or repairs.
- Damage resulting from relocation of the sauna.
- Damage caused by customer-supplied materials or improper site preparation.
- Commercial use beyond intended operating guidelines.
- Consumable items or routine maintenance.
- Transportation damage not reported within 48 hours of delivery.
Installation Requirements
Warranty coverage requires that installation meets all of the following requirements. Failure to satisfy these requirements may void warranty coverage.
- Installation follows all LIT Method instructions and guidelines.
- All electrical work complies with applicable local codes.
- Licensed electricians perform required electrical connections where required by law.
- Licensed plumbers perform plumbing work where applicable.
- The installation site provides proper ventilation, drainage, and moisture control.
Customer Responsibilities
To obtain warranty service, the purchaser must meet all of the following responsibilities. Failure to comply may result in denial of warranty coverage.
- Retain proof of purchase.
- Inspect the product immediately upon delivery.
- Report shipping damage within forty-eight (48) hours of delivery.
- Notify LIT promptly after discovering a potential defect.
- Stop using the product if continued operation could cause additional damage.
- Preserve the product in its existing condition until LIT has had a reasonable opportunity to inspect it.
- Follow all maintenance recommendations contained in the owner's manual.
How to File a Warranty Claim
Products may not be returned without prior authorization from LIT Method. Follow these steps to submit a warranty claim.
Contact LIT Method Customer Support
Reach out to our support team to initiate your warranty claim.
Provide Proof of Purchase
Have your original receipt or order confirmation available when contacting support.
Submit Photos or Videos
Provide photographs or videos of the issue if requested by our support team.
Allow LIT Method to Inspect
Allow LIT Method a reasonable opportunity to inspect the product before any third-party repairs are performed.
Follow LIT Method Instructions
Follow all instructions provided by LIT before returning or repairing any product. Products may not be returned without prior authorization.
Contact LIT Method Support
Website: www.litmethod.com
Email: info@litmethod.com
Phone: (310) 800-1229
Legal Terms
Please review the following legal terms that govern this Limited Warranty.
Exclusive Remedy. The repair or replacement of defective products or components under this Limited Warranty is the purchaser's sole and exclusive remedy.
Disclaimer of Other Warranties. Except for the express warranties contained in this Limited Warranty, and to the maximum extent permitted by applicable law, LIT Method disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not permit limitations on implied warranties, so certain limitations may not apply.
Limitation of Liability. To the fullest extent permitted by applicable law, LIT Method shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the purchase, installation, ownership, or use of the product. This includes loss of use, loss of profits, business interruption, loss of revenue, temporary housing or lodging, labor charges, removal or reinstallation costs, shipping costs, water damage, property damage beyond the product itself, or personal inconvenience. LIT Method's total liability under this Limited Warranty shall not exceed the original purchase price paid for the product. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so certain limitations may not apply.
Governing Terms. This Limited Warranty is incorporated into and subject to LIT Method's Terms of Sale and Terms of Service. In the event of any inconsistency, those governing documents shall control to the extent permitted by law.
Legal Rights. This Limited Warranty provides specific legal rights. You may also have additional rights that vary by state, province, or country. Nothing in this Limited Warranty limits any consumer rights that cannot be waived under applicable law.