Lumé™ Red Light Therapy Bed Warranty
LIT Method proudly stands behind the quality, performance, and craftsmanship of every Lumé™ system. Every unit is backed by a comprehensive 5-Year Full Coverage Limited Warranty designed to protect your investment and provide lasting peace of mind.
What Is Covered
For five (5) years from the original delivery date, LIT Method will repair or replace any component found to be defective due to manufacturing defects in materials or workmanship under normal use and operation.
All LED panels and modules are covered against abnormal failure due to manufacturing defects. The Lumé's 21,000+ medical-grade LEDs are engineered for up to 100,000 hours of operation.
All factory-installed power supplies, circuit boards, and internal wiring are warranted against defects in materials or workmanship.
The integrated touchscreen control system and Wi-Fi communication module are covered against manufacturing defects for the full warranty period.
The hydraulic lift system and canopy mechanism are warranted against defects in materials or workmanship under normal operating conditions.
The Lumé's aviation-grade aluminum structure and housing are warranted against defects in materials and workmanship for the full five-year warranty period.
Cooling and ventilation components, factory-installed speakers, and all other integrated electronics are covered against manufacturing defects.
What Is Not Covered
The following are excluded from this Limited Warranty regardless of the nature of the defect or failure.
- Cosmetic damage including scratches, dents, chips, discoloration, or normal wear and tear.
- Damage resulting from misuse, abuse, negligence, accidents, or improper operation.
- Damage caused by unauthorized modifications or repairs.
- Improper installation, electrical wiring, or failure to follow installation instructions.
- Commercial use beyond intended operating guidelines.
- Damage caused by power surges, lightning, flooding, fire, acts of nature, or other external events.
- Consumable items and accessories.
- Transportation damage not reported within 48 hours of delivery.
- Loss of revenue, business interruption, downtime, or consequential damages.
Owner Responsibilities
To maintain warranty coverage, owners must meet the following requirements.
- Operate the Lumé in accordance with all provided instructions and guidelines.
- Maintain proper electrical service and environmental conditions.
- Use the equipment only for its intended purpose.
- Promptly report any operational issues to LIT Method.
- Allow LIT Method the opportunity to diagnose and remedy any covered issue before third-party repairs are performed.
Replacement Parts & Transferability
Important terms regarding replacement components and warranty coverage transferability.
- Any replacement component supplied under warranty will be covered for the remainder of the original warranty period or ninety (90) days, whichever is longer.
- This warranty applies only to the original purchaser and original installation location unless otherwise approved in writing by LIT Method.
- LIT Method's maximum liability under this warranty shall not exceed the original purchase price of the Lumé™ Red Light Therapy Bed.
- LIT Method shall not be liable for incidental, indirect, special, or consequential damages arising from the use or inability to use the product.
How to File a Warranty Claim
Follow these steps to submit a warranty claim. Have your proof of purchase and serial number ready before reaching out.
Contact LIT Method Customer Support
Reach out to our support team to initiate your warranty claim.
Provide Proof of Purchase & Serial Number
Have your original receipt or order confirmation and the unit's serial number available.
Submit Photos, Videos, or Diagnostics
Provide photographs, videos, or diagnostic information documenting the defect or malfunction as requested by our team.
Allow Technical Troubleshooting
Our technical support team will work with you to troubleshoot the issue remotely before arranging service or replacement.
Receive Parts, Repair Instructions, or Service
If a covered defect is confirmed, LIT Method will provide replacement parts, repair instructions, or arrange service through an authorized technician.
Contact LIT Method Support
Website: www.litmethod.com
Email: info@litmethod.com
Phone: (310) 800-1229