Cold Plunge & Chiller Warranty
LIT Method Inc. guarantees to the original purchaser that all LIT Cold Plunge and Chiller products are free from defects in materials and workmanship under normal use. Follow the guidelines below to keep your warranty active — including where to purchase the replacement filters required for coverage.
1-Year Limited Warranty Coverage
All coverage below applies for one (1) year from the original date of purchase. This warranty covers residential use only unless a commercial unit was purchased.
Warranted against functional failure caused by defects in the housing structure, including cracks, blisters, or delamination due to defective materials or workmanship.
The pump, compressor, chiller components, heater, sensors, and control system are warranted against malfunction due to defects in materials or workmanship.
All factory-installed plumbing, including hoses, fittings, and valves, are warranted against leaks caused by defective materials or workmanship.
Factory-installed filtration, UVC, and ozone systems are warranted against malfunction due to defects in materials or workmanship.
All other factory-installed components — base, inlet/outlet grilles, frame, and internal mechanical assemblies — are warranted against defective materials or workmanship.
LIT will repair or replace any defective product properly installed and used under normal conditions. If repair is not feasible, LIT will replace with a comparable unit carrying the remaining warranty period.
Maintenance Requirements & Filter Shop
Regular maintenance is required to keep your warranty active. Requirements differ based on use type. Only LIT-approved filters may be used — third-party filters will void your warranty immediately. Shop the correct filters for your setup directly below each schedule.
| Requirement | Interval | Details |
|---|---|---|
| Replace Filter | Every 3–4 weeks | Replace your filter every 3–4 weeks based on frequency of use. Light use (1–3 plunges/week): every 4 weeks. Moderate use (4–7 plunges/week): every 3 weeks. Only LIT-approved filters maintain warranty coverage. |
| Water Cleanliness | Ongoing | Maintain proper water chemistry using only approved chemicals and cleaners. Do not leave stagnant water sitting in the unit. |
| Freeze Protection | As needed | If temperatures drop below 32°F / 0°C, fully drain and unplug the unit. Freeze damage is not covered under warranty. |
| Power Outages | Within 1 hour | Drain or protect the unit during any outage lasting more than one hour. |
| Firmware Updates | When available | Keep the chiller's firmware up to date. Failure to update may void warranty coverage. |
| LIT Parts Only | Always | Only use LIT-branded hoses, accessories, and filters. Only connect the chiller to a LIT-manufactured plunge tub. |
| Power Off at Night | Daily — 18hr max | The chiller must be powered off at night and cannot run more than 18 hours per day. Running the unit beyond 18 hours will cause it to overheat and malfunction, which is not covered under warranty. |
| No Ice in Tub | Always | Do not add ice directly into the tub while the chiller is connected and running. |
| Requirement | Interval | Details |
|---|---|---|
| Replace Filter & Drain | Weekly | Replace the filter and fully drain the unit every week without exception. The unit must be drained every time the filter is changed — do not replace the filter without draining first. Usage guide: 50–70 plunges/week = 1 filter/week; 75–120 plunges/week = 2 filters/week; 120+ plunges/week = 3 filters/week. |
| Water Cleanliness | Ongoing | Maintain proper water chemistry at all times using only LIT-approved chemicals and cleaners. |
| Freeze Protection | As needed | If temperatures drop below 32°F / 0°C, fully drain and unplug the unit. Freeze damage is not covered. |
| Power Outages | Within 1 hour | Drain or protect the unit during any outage lasting more than one hour. |
| Firmware Updates | When available | Keep the chiller's firmware up to date. Failure to update may void warranty coverage. |
| LIT Parts Only | Always | Only use LIT-branded hoses, accessories, and filters. Only connect the chiller to a LIT-manufactured plunge tub. |
| Power Off at Night | Daily — 18hr max | The chiller must be powered off at night and cannot run more than 18 hours per day. Running the unit beyond 18 hours will cause it to overheat and malfunction, which is not covered under warranty. |
| No Ice in Tub | Always | Do not add ice directly into the tub while the chiller is connected and running. |
Actions That Will Void Your Warranty
Your warranty will be voided immediately if any of the following occur. This warranty covers defects in materials and workmanship only and does not constitute a guarantee of any specific performance outcome or operational result.
- Installing or using non-LIT branded filters, hoses, or accessories.
- Connecting the LIT Chiller to a non-LIT manufactured plunge tub or incompatible third-party unit.
- Failure to replace filters within the required schedule (every 3–4 weeks residential; weekly commercial). All filters must be purchased through litmethod.com.
- Failure to drain the unit with every filter change for commercial use.
- Failure to perform regular maintenance or leaving stagnant water in the unit.
- Exposure to freezing conditions (below 32°F / 0°C) without fully draining and unplugging the unit.
- Failure to drain or protect the unit during power outages longer than one hour.
- Adding ice directly into the tub while the chiller is connected and running.
- Running the unit more than 18 hours per day.
- Not keeping the chiller's firmware and software up to date (if applicable).
- Performing or authorizing any repairs, modifications, or alterations without prior written approval from LIT Method. LIT Method must be given a reasonable opportunity to diagnose and remedy any issue before any third-party repairs are performed.
- Operating the unit outside of its intended use guidelines, including exceeding recommended daily usage or occupancy limits.
What Is Not Covered
The following are excluded from this Limited Warranty regardless of the nature of the defect or failure.
- Products located or operated outside of the United States.
- Shipping or technician costs for units located in Hawaii, Alaska, or U.S. Territories.
- Freight or transit damage caused by a common carrier. All shipping damage must be reported to LIT Method in writing within forty-eight (48) hours of delivery. Failure to report within this window may result in denial of coverage for those items.
- Unauthorized repairs or modifications by anyone other than an authorized LIT Method representative.
- Damage due to neglect, misuse, abuse, or improper installation — including failure to follow the user manual and maintenance instructions.
- Improper water chemistry or use of non-approved chemicals, cleaners, or filters.
- Normal wear and tear or cosmetic damage (scratches, stains, discoloration, chipping) that does not affect performance or safety.
- Rust or surface deterioration on steps, hardware, or exterior components caused by exposure to water, chemicals, or environmental conditions.
- Water runoff, staining, or damage to surrounding flooring, tile, or surfaces caused by normal operation of the unit.
- Design or aesthetic differences between units resulting from production updates or improvements made during manufacturing. LIT Method reserves the right to make design changes without prior notice.
- Acts of God or external causes — theft, vandalism, fire, flood, earthquake, or lightning.
- Loss of revenue, business interruption, reputational harm, customer refunds, or any indirect or consequential damages of any kind.
- Routine maintenance costs and standard adjustments.
- Costs related to dismantling, disposal, or reinstallation.
- Freight or delivery costs associated with warranty returns or replacements.
- Labor or travel fees outside standard service zones.
Customer Responsibilities
To obtain warranty service, the purchaser must meet all of the following responsibilities. Failure to comply may result in denial of warranty coverage.
- Retain proof of purchase. Warranty claims will not be processed without a valid proof of purchase.
- Inspect the product immediately upon delivery, including all components, hardware, and accessories.
- Report any shipping damage, missing components, or visible defects to LIT Method in writing within forty-eight (48) hours of delivery. Claims for items not reported within this window may be denied.
- Notify LIT Method promptly in writing after discovering any potential defect during the warranty period.
- Cease use of the product immediately if continued operation could cause additional damage or safety risk.
- Preserve the product in its existing condition and do not perform or authorize any repairs until LIT Method has had a reasonable opportunity to inspect the issue.
- Provide LIT Method with reasonable access to the product for inspection, including photographs, videos, or in-person access as requested.
- Follow all maintenance recommendations in the owner's manual, including filter replacement schedules, water chemistry, and operational guidelines.
- Operate the unit within the usage guidelines for the applicable tier (residential or commercial). Operating outside intended use guidelines will void warranty coverage.
Legal Terms
Exclusive Remedy. The repair or replacement of defective products or components under this Limited Warranty is the purchaser's sole and exclusive remedy. LIT Method's obligation is limited to repairing or replacing defective components at its sole discretion and does not extend to monetary compensation, refunds beyond the original purchase price, or full unit replacement unless LIT Method determines repair is not commercially reasonable.
No Performance Guarantee. This warranty covers defects in materials and workmanship only. LIT Method does not warrant any specific performance outcome, water temperature range, or operational result. Advertised performance specifications are estimates based on proper installation under ideal conditions and are not guaranteed outcomes covered by this warranty.
No Liability for Third-Party Repairs. LIT Method will not be responsible for, and this warranty will be voided by, any repairs, modifications, or alterations performed by any party other than LIT Method or an authorized technician without prior written approval. Any costs incurred by the purchaser for unauthorized third-party repairs are expressly excluded from warranty coverage.
Disclaimer of Other Warranties. Except for the express warranties contained in this Limited Warranty, and to the maximum extent permitted by applicable law, LIT Method disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not permit limitations on implied warranties, so certain limitations may not apply.
Limitation of Liability. To the fullest extent permitted by applicable law, LIT Method shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the purchase, installation, ownership, or use of the product. This expressly includes loss of use, loss of profits, loss of revenue, business interruption, customer refunds or credits, reputational harm, loss of goodwill, membership cancellations, labor charges incurred by the purchaser, removal or reinstallation costs, shipping costs, property damage beyond the product itself, or any other consequential loss. LIT Method's total liability under this Limited Warranty shall not exceed the original purchase price paid for the product. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so certain limitations may not apply.
Indemnification. LIT Method does not agree to defend, indemnify, or hold harmless any purchaser or third party for claims arising from the purchaser's failure to follow installation instructions, operate the product within intended use guidelines, or comply with the customer responsibilities outlined in this warranty. Any indemnification obligations must be separately negotiated and agreed to in writing by an authorized officer of LIT Method.
Governing Law. This Limited Warranty is incorporated into and subject to LIT Method's Terms of Sale and Terms of Service available at litmethod.com.
How to File a Warranty Claim
Follow these steps to initiate a warranty claim. Have your proof of purchase and documentation ready before reaching out.
Contact LIT with Proof of Purchase
Reach out to LIT Method Inc. or your authorized retailer with your sales receipt or order number to initiate the claim.
Provide Written Description & Evidence
Submit a written description of the issue along with clear photos or video evidence showing the defect or malfunction.
Obtain an RMA Number
Before returning any product, you must receive a Return Merchandise Authorization (RMA) number from LIT. Do not ship any product without this number.
Contact LIT Method Support
Website: www.litmethod.com
Email: info@litmethod.com
Phone: (310) 800-1229