Cold Plunge & Chiller Warranty
LIT Method Inc. guarantees to the original purchaser that all LIT Cold Plunge and Chiller products are free from defects in materials and workmanship under normal use. Follow the guidelines below to keep your warranty active — including where to purchase the replacement filters required for coverage.
1-Year Limited Warranty Coverage
All coverage below applies for one (1) year from the original date of purchase. This warranty covers residential use only unless a commercial unit was purchased.
Warranted against functional failure caused by defects in the housing structure, including cracks, blisters, or delamination due to defective materials or workmanship.
The pump, compressor, chiller components, heater, sensors, and control system are warranted against malfunction due to defects in materials or workmanship.
All factory-installed plumbing, including hoses, fittings, and valves, are warranted against leaks caused by defective materials or workmanship.
Factory-installed filtration, UVC, and ozone systems are warranted against malfunction due to defects in materials or workmanship.
All other factory-installed components — base, inlet/outlet grilles, frame, and internal mechanical assemblies — are warranted against defective materials or workmanship.
LIT will repair or replace any defective product properly installed and used under normal conditions. If repair is not feasible, LIT will replace with a comparable unit carrying the remaining warranty period.
Maintenance Requirements & Filter Shop
Regular maintenance is required to keep your warranty active. Requirements differ based on use type. Only LIT-approved filters may be used — third-party filters will void your warranty immediately. Shop the correct filters for your setup directly below each schedule.
| Requirement | Interval | Details |
|---|---|---|
| Replace Filter | Every 3–4 weeks | Replace your filter every 3–4 weeks based on frequency of use. Light use (1–3 plunges/week): every 4 weeks. Moderate use (4–7 plunges/week): every 3 weeks. Only LIT-approved filters maintain warranty coverage. |
| Water Cleanliness | Ongoing | Maintain proper water chemistry using only approved chemicals and cleaners. Do not leave stagnant water sitting in the unit. |
| Freeze Protection | As needed | If temperatures drop below 32°F / 0°C, fully drain and unplug the unit. Freeze damage is not covered under warranty. |
| Power Outages | Within 1 hour | Drain or protect the unit during any outage lasting more than one hour. |
| Firmware Updates | When available | Keep the chiller's firmware up to date. Failure to update may void warranty coverage. |
| LIT Parts Only | Always | Only use LIT-branded hoses, accessories, and filters. Only connect the chiller to a LIT-manufactured plunge tub. |
| Power Off at Night | Daily — 18hr max | The chiller must be powered off at night and cannot run more than 18 hours per day. Running the unit beyond 18 hours will cause it to overheat and malfunction, which is not covered under warranty. |
| No Ice in Tub | Always | Do not add ice directly into the tub while the chiller is connected and running. |
| Requirement | Interval | Details |
|---|---|---|
| Replace Filter & Drain | Weekly | Replace the filter and fully drain the unit every week without exception. The unit must be drained every time the filter is changed — do not replace the filter without draining first. Usage guide: 50–70 plunges/week = 1 filter/week; 75–120 plunges/week = 2 filters/week; 120+ plunges/week = 3 filters/week. |
| Water Cleanliness | Ongoing | Maintain proper water chemistry at all times using only LIT-approved chemicals and cleaners. |
| Freeze Protection | As needed | If temperatures drop below 32°F / 0°C, fully drain and unplug the unit. Freeze damage is not covered. |
| Power Outages | Within 1 hour | Drain or protect the unit during any outage lasting more than one hour. |
| Firmware Updates | When available | Keep the chiller's firmware up to date. Failure to update may void warranty coverage. |
| LIT Parts Only | Always | Only use LIT-branded hoses, accessories, and filters. Only connect the chiller to a LIT-manufactured plunge tub. |
| Power Off at Night | Daily — 18hr max | The chiller must be powered off at night and cannot run more than 18 hours per day. Running the unit beyond 18 hours will cause it to overheat and malfunction, which is not covered under warranty. |
| No Ice in Tub | Always | Do not add ice directly into the tub while the chiller is connected and running. |
Actions That Will Void Your Warranty
Your warranty will be voided immediately if any of the following occur.
- Installing or using non-LIT branded filters, hoses, or accessories.
- Connecting the LIT Chiller to a non-LIT manufactured plunge tub or incompatible third-party unit.
- Failure to replace filters within the required schedule (every 3–4 weeks residential; weekly commercial).
- Failure to drain the unit with every filter change for commercial use.
- Failure to perform regular maintenance or leaving stagnant water in the unit.
- Exposure to freezing conditions (below 32°F / 0°C) without fully draining and unplugging the unit.
- Failure to drain or protect the unit during power outages longer than one hour.
- Adding ice directly into the tub while the chiller is connected and running.
- Not keeping the chiller's firmware and software up to date (if applicable).
What Is Not Covered
The following are excluded from this Limited Warranty regardless of the nature of the defect or failure.
- Products located or operated outside of the United States.
- Shipping or technician costs for units located in Hawaii, Alaska, or U.S. Territories.
- Freight or transit damage caused by a common carrier.
- Unauthorized repairs or modifications by anyone other than an authorized LIT representative.
- Damage due to neglect, misuse, abuse, or improper installation — including failure to follow the user manual and maintenance instructions.
- Improper water chemistry or use of non-approved chemicals, cleaners, or filters.
- Normal wear and tear or cosmetic damage (scratches, stains, discoloration, chipping) that does not affect performance or safety.
- Acts of God or external causes — theft, vandalism, fire, flood, earthquake, or lightning.
- Routine maintenance costs and standard adjustments.
- Costs related to dismantling, disposal, or reinstallation.
- Freight or delivery costs associated with warranty returns or replacements.
- Labor or travel fees outside standard service zones.
How to File a Warranty Claim
Follow these steps to initiate a warranty claim. Have your proof of purchase and documentation ready before reaching out.
Contact LIT with Proof of Purchase
Reach out to LIT Method Inc. or your authorized retailer with your sales receipt or order number to initiate the claim.
Provide Written Description & Evidence
Submit a written description of the issue along with clear photos or video evidence showing the defect or malfunction.
Obtain an RMA Number
Before returning any product, you must receive a Return Merchandise Authorization (RMA) number from LIT. Do not ship any product without this number.
Contact LIT Method Support
Website: www.litmethod.com
Email: info@litmethod.com
Phone: (310) 800-1229