LIT Method Sauna Limited Warranty
LIT Method warrants that each new LIT sauna purchased directly from LIT Method or an authorized retailer will be free from defects in materials and workmanship under normal residential use during the applicable warranty period. This warranty applies to LIT Method's indoor, outdoor, infrared, traditional, dual heat, hybrid, and custom residential sauna products unless otherwise stated at the time of purchase.
Warranty Coverage
The following warranty periods apply for residential use unless otherwise stated at the time of purchase. This Limited Warranty applies only to the original retail purchaser and is non-transferable. Proof of purchase is required for all warranty claims.
| Component | Coverage |
|---|---|
| Structural Cabinet & Frame | 5 Years |
| Interior & Exterior Wood Components | 5 Years |
| Factory-Installed Electrical Components | 5 Years |
| Digital Controls & Control Panels | 5 Years |
| Factory-Installed Lighting | 5 Years |
| Benches & Backrests | 5 Years |
| Factory-Installed Doors & Hardware | 5 Years |
| Sauna Heaters & Heating Elements | 2 Years |
| Factory-Installed Plumbing Components (if applicable) | 2 Years |
Warranty Tiers
Warranty coverage varies by use type. All tiers follow the component coverage periods outlined in the table above unless otherwise stated at the time of purchase.
Standard out-of-the-box sauna products purchased for residential use. Covered for up to 5 years depending on component, as outlined in the warranty table above.
Custom sauna projects manufactured to customer-approved plans for residential use. Same component coverage periods apply as standard residential β up to 5 years depending on component. Natural wood variations and minor differences from renderings or samples are not defects and are not covered.
Sauna products installed in commercial or public environments β including gyms, wellness centers, hotels, spas, apartment amenities, recovery studios, healthcare facilities, and rental properties β are covered by a one (1) year limited warranty. Commercial warranty terms are as stated above and apply to all purchases made through litmethod.com.
Custom sauna projects manufactured to customer-approved plans for commercial use. Same one (1) year limited warranty applies as standard commercial. Natural wood variations and minor differences from renderings or samples are not defects and are not covered. Terms apply to all purchases made through litmethod.com.
What Is Not Covered
The following are excluded from this Limited Warranty regardless of the nature of the defect or failure. This warranty covers defects in materials and workmanship only and does not constitute a guarantee of any specific performance outcome, temperature range, or operational result.
- Normal wear and tear or cosmetic damage that does not affect functionality.
- Scratches, dents, or finish imperfections occurring after delivery.
- Natural wood expansion, contraction, checking, cracking, warping, or discoloration resulting from normal heat exposure, humidity, or environmental conditions.
- Variations in wood grain, texture, or appearance inherent to natural wood materials.
- Damage caused by improper installation, unauthorized electrical wiring, or failure to follow LIT Method's installation instructions. All electrical connections must be performed by a licensed electrician in compliance with applicable local codes.
- Damage resulting from inadequate site preparation, including insufficient structural support, improper ventilation, excessive humidity, or failure to provide a suitable installation environment as specified by LIT Method.
- Moisture intrusion, flooding, or water damage resulting from improper drainage or site conditions.
- Damage caused by freezing, fire, lightning, power surges, natural disasters, or acts of God.
- Abuse, misuse, negligence, accidents, or operation outside of intended use guidelines.
- Commercial use that exceeds the operating guidelines provided by LIT Method, including but not limited to exceeding recommended daily usage, occupancy limits, or temperature settings.
- Improper cleaning, maintenance, or use of unauthorized chemicals or cleaning products.
- Unauthorized modifications, alterations, or repairs performed by anyone other than a LIT Method-authorized technician.
- Damage resulting from relocation or reinstallation of the sauna after original installation.
- Damage caused by customer-supplied materials or components not provided by LIT Method.
- Advertised performance specifications including temperature range, heat-up time, or other operational metrics, which are estimates based on proper installation and ideal site conditions and are not guaranteed outcomes.
- Loss of revenue, business interruption, reputational harm, customer refunds, or any indirect or consequential damages of any kind.
- Consumable items, accessories, or routine maintenance.
- Shipping or transit damage not reported to LIT Method in writing within forty-eight (48) hours of delivery.
Installation Requirements
Warranty coverage requires that installation meets all of the following requirements. Failure to satisfy any of these requirements will void warranty coverage for any damage attributable to that failure.
- Installation follows all LIT Method written instructions and guidelines provided with the product.
- All electrical work complies with applicable local, state, and national codes. Required electrical connections must be performed by a licensed electrician.
- Licensed plumbers perform all plumbing connections where applicable.
- The installation site provides proper structural support, ventilation, drainage, and moisture control as specified by LIT Method prior to installation.
- The sauna is not installed in an environment subject to excessive humidity, standing water, or outdoor exposure unless the product is specifically rated for such conditions.
- The purchaser must not perform or authorize any third-party repairs, modifications, or alterations without prior written approval from LIT Method. Unauthorized repairs will void all remaining warranty coverage.
- LIT Method must be given a reasonable opportunity to diagnose and remedy any claimed defect before the purchaser engages any third party for repairs or replacements.
Customer Responsibilities
To obtain warranty service, the purchaser must meet all of the following responsibilities. Failure to comply may result in denial of warranty coverage.
- Retain proof of purchase. Warranty claims will not be processed without a valid proof of purchase.
- Inspect the product immediately upon delivery, including all components, panels, trim, hardware, and accessories.
- Report any shipping damage, missing components, or visible defects to LIT Method in writing within forty-eight (48) hours of delivery. Claims for items not reported within this window may be denied.
- Notify LIT Method promptly in writing after discovering any potential defect during the warranty period. Delay in reporting may limit available remedies.
- Cease use of the product immediately if continued operation could cause additional damage, safety risk, or personal injury.
- Preserve the product in its existing condition and do not perform or authorize any repairs, modifications, or alterations until LIT Method has had a reasonable opportunity to inspect the issue.
- Provide LIT Method with reasonable access to the product for inspection and diagnosis, including photographs, videos, or in-person access as requested.
- Follow all maintenance recommendations contained in the owner's manual, including proper cleaning, ventilation, and operational guidelines.
- Operate the sauna within the usage guidelines specified for the applicable tier (residential or commercial). Operating outside of intended use guidelines will void warranty coverage.
How to File a Warranty Claim
Products may not be returned without prior authorization from LIT Method. Follow these steps to submit a warranty claim.
Contact LIT Method Customer Support
Reach out to our support team to initiate your warranty claim.
Provide Proof of Purchase
Have your original receipt or order confirmation available when contacting support.
Submit Photos or Videos
Provide photographs or videos of the issue if requested by our support team.
Allow LIT Method to Inspect
Allow LIT Method a reasonable opportunity to inspect the product before any third-party repairs are performed.
Follow LIT Method Instructions
Follow all instructions provided by LIT before returning or repairing any product. Products may not be returned without prior authorization.
Contact LIT Method Support
Website: www.litmethod.com
Email: info@litmethod.com
Phone: (310) 800-1229
Custom Sauna Projects
Each custom sauna is manufactured according to customer-approved plans and specifications. Please review the following terms that apply specifically to custom builds.
- Because wood is a natural material, variations in grain, texture, knots, mineral streaks, color, and natural movement are expected characteristics and are not manufacturing defects.
- Minor differences between renderings, CAD drawings, finish samples, photographs, and the completed product are considered normal and are not covered under this warranty.
- Once production begins, design changes may not be possible. If a design change is required during production, LIT Method will make reasonable efforts to notify the purchaser in writing prior to implementation.
- The purchaser is responsible for ensuring the installation site meets all structural, electrical, ventilation, and moisture requirements specified by LIT Method prior to delivery. LIT Method is not responsible for defects, failures, or damage attributable to an inadequate installation environment.
- All custom sauna orders must be inspected by the purchaser or an authorized representative upon delivery. Any damage, missing components, or nonconformities must be reported to LIT Method in writing within forty-eight (48) hours of delivery. Failure to report within this period may result in denial of warranty coverage for those items.
Legal Terms
Please review the following legal terms that govern this Limited Warranty.
Exclusive Remedy. The repair or replacement of defective products or components under this Limited Warranty is the purchaser's sole and exclusive remedy. LIT Method's obligation under this warranty is limited solely to repairing or replacing defective components at its sole discretion and does not extend to any other remedy, including monetary compensation, refunds beyond the original purchase price, or replacement of the entire unit unless LIT Method determines that repair or component replacement is not commercially reasonable.
No Performance Guarantee. This warranty covers defects in materials and workmanship only. LIT Method does not warrant that the product will achieve any specific performance outcome, temperature range, heat-up time, or operational result. Advertised performance specifications are estimates based on proper installation under ideal site conditions and are not guaranteed outcomes covered by this warranty.
No Liability for Third-Party Repairs. LIT Method will not be responsible for, and this warranty will be voided by, any repairs, modifications, or alterations performed by any party other than LIT Method or an authorized LIT Method technician without prior written approval from LIT Method. Any costs incurred by the purchaser for unauthorized third-party repairs are expressly excluded from warranty coverage.
Disclaimer of Other Warranties. Except for the express warranties contained in this Limited Warranty, and to the maximum extent permitted by applicable law, LIT Method disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not permit limitations on implied warranties, so certain limitations may not apply.
Limitation of Liability. To the fullest extent permitted by applicable law, LIT Method shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the purchase, installation, ownership, or use of the product. This expressly includes, without limitation: loss of use, loss of profits, loss of revenue, business interruption, customer refunds or credits, reputational harm, loss of goodwill, membership cancellations, temporary closure costs, labor charges incurred by the purchaser, removal or reinstallation costs, shipping costs, water or property damage beyond the product itself, personal injury claims arising from unauthorized use or failure to follow safety guidelines, or any other form of personal inconvenience or consequential loss. LIT Method's total liability under this Limited Warranty shall not exceed the original purchase price paid for the product. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so certain limitations may not apply.
Indemnification. LIT Method does not agree to defend, indemnify, or hold harmless any purchaser or third party for claims arising from the purchaser's failure to follow installation instructions, operate the product within intended use guidelines, or comply with the customer responsibilities outlined in this warranty. Any indemnification obligations must be separately negotiated and agreed to in writing by an authorized officer of LIT Method.
Governing Terms. This Limited Warranty is incorporated into and subject to LIT Method's Terms of Sale and Terms of Service. In the event of any inconsistency, those governing documents shall control to the extent permitted by law.
Legal Rights. This Limited Warranty provides specific legal rights. You may also have additional rights that vary by state, province, or country. Nothing in this Limited Warranty limits any consumer rights that cannot be waived under applicable law.